We offer a 7-day return and exchange request window. Approved returns receive a refund of the returned product's purchase price.
Request a return or exchange
Contact us within 7 days of receiving your order. Send your order number, the item and size, and the reason for your request to +92 300 0424858 on WhatsApp or alfallahelite86@gmail.com.
Item condition
Items must be unworn, unused and in their original packaging, with proof of purchase. Sale items are eligible under the same conditions.
Before sending an item back
Please wait for our confirmation and return instructions. Our team will confirm the return address, shipping arrangements and any applicable costs for your request before you send the parcel.
Damaged or incorrect items
If an item arrives damaged, defective or different from your order, contact us promptly with your order number and clear photographs so we can help resolve the issue.
Refunds
After an approved return has been received and checked, we will confirm the refund. For Cash on Delivery orders, the refund method will be agreed with you directly. We will explain the expected processing time when confirming your refund.
Choosing a size
Use the size guide on the product page before ordering. If you are unsure, contact us for help selecting a size.